Customer Service: "What About Me?"
cu/17130794
Автор: Donna Marie
Год: 2012
Дополнительные характеристики
Страниц
66 стр.
Реклама:
Описание:
What About Me? is a support manual for employees in any Customer Service industry. It offers tips and ideas for handling difficult customer traits and provides scenarios from ten different industries. It is written with the slant that the customer is not always right, but everyone wants to leave an encounter feeling good.