Customer Relationship Management: A Dyadic Exploration in Select Banks

cu/17131219

Автор: Patrick Anthony, Haripuram Venkateshwarlu

Год: 2012

Дополнительные характеристики

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284 стр.


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Описание:

The present study aims at studying the relationship between service quality, customer Satisfaction and customer loyalty in the banks, which is the ultimate goal of customer relationship management (CRM). The growth and development of service businesses over the years have resulted in a massive and highly intense competitive a?



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